Frequently Asked Questions

How have you responded to concerns regarding the global pandemic? 

Our team has implemented tools and safety measures according to CDC guidelines in efforts to keep ourselves and our customers safe. We strive to ensure that the highest quality of service is being provided during this time. We thank you for your continued support. 

How long will it take for me to receive my hair?

You can receive your package anywhere between 5-10 days after your order has been processed and approved. 

How do I take care of my hair? 

Hair care tips are included in your package, but as a general rule of thumb for all extensions, take care of it as if it were your own. 

Will this hair shed?

It depends on your level of care, but generally you should experience minimal shedding if you keep the wefts in tact. Although, if you cut and manipulate the hair it will eventually loosen and begin to shed. 

I just received my kinky hair and it is way shorter than I expected!

Not to worry! We call this "curl shock." Many people don't realize that all types of curly hair retract in length. This depends on the curl pattern, as some types tend to shrink more than others. When ordering curly hair, always refer to a hair length chart to prevent the "curl shock" experience. 

How often can I wash it?

You can wash as often as you like, but constant manipulation will eventually lead to loosened wefts and shedding. We recommend that you wash at least two to three times per month or once a week with mild shampoo followed by conditioner. Refer to hair care card for further instruction (included in your package).

Can I bleach the hair extensions?

Absolutely! Treat this hair like it's your own (minus the complications and potential damage). Although, you should expect a slight loss in luster and sheen after two to three applications of bleach. You can quickly restore and hydrate with anylightweight hair serum.

Need a specific color?

No problem. Send us a quick email at and identify what color you're looking for. All attached images and screenshots are welcome. Our color specialist will reach out to you within 8 hours and provide you with our color wheel. Together, with your specialist, you will decide what color best suits your needs. This is a collaborative and unique method of color customization, to ensure that each customer gets exactly what their looking for. 

Are we missing anything?

Let us know via email and we'll get back to you within 12 - 24 hours. We thank you for your continued support and look forward to hearing from you!

Team WW365